We are committed to safeguarding the privacy of our website visitors.  All your personal information will be treated as confidential.  We will not disclose, sell or distribute information about you for any purpose.    


(1)  What types of information do we store?


We may collect and store the following kinds of information:

(a)  information about  your visits to and use of this website

(b)  information relating to any transactions carried out between you and us on or in relation to this website

(c)  information that you provide to us for the purpose of creating a customer account with us

(d)  information that you provide to us for the purpose of subscribing to our newsletter.


(2)  Cookies


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.  The identifier enables the web server to identify and track the web browser.   We may use cookies for the automated collection of information and data.


(3)  Using your personal information

Personal information submitted to us via this website may be used for the following purposes:


(a)  administer your customer account and your orders

(b)  administer our website and improve your browsing

(c)  with your consent, send you our newsletter and other marketing communications relating to our business

(d)  deal with enquiries and complaints made by you relating to the website

(e)  keep the website secure and prevent fraud

(f)  verify compliance with the terms and conditions governing the use of this website.


(4)  Financial information


All our financial transactions are handled through our payment services provider Sage Pay.   You can review the Sage Pay privacy policy at www.sagepay.com.  We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


(5)  Security of your personal information


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  We store all the personal information you provide on secure servers.  You are responsible for keeping your password and other login details confidential.


(6)   Contact


If you have any questions about our privacy policy or our treatment of your personal information, please contact us at hello@clareloves.co.uk.